Professional Boundaries

Boundaries are an important element of any relationship. When we know ourselves, we feel comfortable letting others know what we will and won’t put up with. It’s not something we have to announce loudly. It is just something that we…

Video Blog: The Importance of Hope in Conflict Resolution

When we work with people in conflict, we need to offer them hope that they have what it takes to get through it.  Narrative mediation techniques can be used to help prepare someone to let go of conflict and build…

Maintaining Two Levels of Awareness

Maintaining Two Levels of Awareness

As an excellent conflict responder (mediator, human resource professional, mental health counselor, attorney, etc.), you are always operating on two levels of awareness. You are aware of what is happening in your environment and you are aware of what is…