Upcoming Trainings

October 2017 Conflict Coaching Training

Conflict Coaching Matters LLC (CCM) will offer the Basic Conflict Coaching Three-Day Training October 30-November 1 and the Advanced Conflict Coaching Two-Day Training November 2-3 in Albany, New York, led by Tricia S. Jones, Ph.D. author of Conflict Coaching: Conflict Strategies and Skills for the Individual, with coaches and trainers Bobbie L. Dillon, MS, and Michael West, MS, ACC. The training introduces participants to the nature of conflict coaching and to the CCM conflict coaching model, with advanced training on the final two days. Conflict Coaching is an ideal skill-set for those working in Human Resources, management, or conflict management related fields (law, mediation, and counseling). The training is approved for 6.5 Core CEUs (for each training day) for International Coaching Federation and Human Resource Association (HRCI).

Click here to register today!

November/December 2017:

Nice Girls Do…Ask for what they want!

Are you afraid that if you bring up difficult topics at home or at work conflict will erupt and you’ll regret it?

Do you struggle to ask for what you want in your relationships?

Is it more important for you to keep the peace than get what you want?

This unique learning opportunity is designed especially for women.  Many of us have assumed roles of caring for and pleasing others. While it can be fulfilling to help others meet their needs and rewarding to be liked because we’re pleasant and easy to get along with, never having a voice or opportunity to get our needs met can lead to frustration and resentment. Rather than give up and resign yourself to accommodating others and avoiding difficult conversations, you can learn:

-The reasons behind your reluctance to speak up

-Why emotions can overwhelm and block your ability to access your courage

-How to identify and express your needs

-How to manage other’s defensiveness and anger

This two-part class takes place in an interactive webinar format and includes a follow-up one-on-one two-hour coaching session with Bobbie L. Dillon, MS. This class is exclusively for individuals identifying as women to create a safe space in which women feel empowered and safe to fully explore their relationships with conflict.

Interactive Webinar:   Tuesdays, November 28 and December 5, 7-9 PM (EST) Limited Enrollment

Coaching Session:       Included in the cost of the workshop is a unique opportunity to discuss a personal or professional conflict situation with Bobbie. Using a specially-designed process, Bobbie will coach you to gain clarity and skills to assert your needs and manage conflict. Coaching sessions are scheduled at a time convenient to both client and coach (must be completed between December 6-20, 2017)

Cost:  $679.00




Includes class workbook, two classes, and one two-hour private one-on-one coaching session with Bobbie. Classes and coaching sessions take place using Zoom technology. Attendees must have a computer with microphone and camera (built in or attached). Email Bobbie for registration information.

Tailored Trainings

Every organization has unique needs. The most effective use of training is to tailor it to the specific types of conflict you are experiencing. Bobbie can consult with you over the phone or in person to develop a proposal to meet your needs. Call Bobbie today at (585) 748-8682 or email to schedule a time to talk.

“Bobbie is a wonderful trainer! She presents information in an easily accessible style, makes it easy to ask questions, has helpful hands-on exercises, and is never boring. Her ability to quickly set up a low-stress and accepting environment, even in a room full of 15 strangers, encourages the participants in her workshops to take risks in trying out new styles and working with unfamiliar problems. I routinely use the concepts I learned during her trainings in my professional and personal life.”  -Katherine Schaefer, University of Rochester

Sample Workshops

  • Managing Strong Emotions and Stress When Conflict Hits

  • Dealing with Workplace Conflict

  • Understanding, Assessing & Successfully Responding to Conflict

  • Speaking Up to Meet Your Needs

  • What is Conflict and How Do You Resolve It: Conflict resolution & mediation theory

  • Transforming Conflict Interactions: Mediation using a Transformative approach

  • Facilitating Conflict Resolution: Mediation using a problem-solving approach

  • Creating Peaceful Families

“Bobbie is incredible! Not only was she a patient, kind, and a compassionate teacher, but she is a wonderful mentor! I was fortunate enough to have had Bobbie as a Co-Instructor when I took the Divorce/Family Mediation training. Our class size was small but we were all very entrenched and engaged in the training. Bobbie helped tailor the training to meet everyone’s needs! I would not only recommend Bobbie as a Trainer/Teacher, but as a Mediator. She takes her work and profession seriously, yet she is very compassionate, ethical and caring in her delivery style.”

-Laura Buscaglia, Mediation Apprentice through CDS, Center for Dispute Resolution

Speaking Engagements & Workshops

Bobbie is happy to lead an informative and entertaining key note address or workshop for your organization or group. She can work with you to develop a topic that meets your needs. Call (585) 748-8682 or email today!

Bobbie Dillon