Bobbie L. Dillon, M.S.
Conflict Management Specialist
Bobbie’s passion is teaching people the skills needed to live peaceful lives. In addition to trainings she offers to the public, Bobbie has provided training in a wide variety of settings including educational and medical institutions, large and small not-for-profits, and court-affiliated programs. As a coach, Bobbie works one-on-one with individuals to help them gain insight and learn the skills needed to better manage conflict and is certified in a number of assessment tools to assist with self-awareness. Bobbie also provides conflict analysis and resolution services to for-profit and not-for-profit organizations, as well as facilitation services for long-range planning and improved group communication.
In addition to her graduate degree in conflict analysis and resolution, she received her mediation training at the Upstate New York Mediation Training Institute and the Institute for the Study of Conflict Transformation at Hofstra University, and conflict coaching training through Conflict Coaching Matters. She was recognized as an Advanced Practitioner Member and approved trainer of the Family Section of the Association for Conflict Resolution, an Accredited Member of the New York State Council on Divorce Mediation and is past President of their board of directors, is past President of the Rochester Association of Family Mediators, and was certified by the Unified Court System of the State of New York to mediate court-referred cases, as a volunteer for the Center for Dispute Settlement.
- A.A.S. Business Administration, Finger Lakes Community College;
- B.A. Communication, summa cum laude, St. John Fisher College;
- M.S. Conflict Analysis and Resolution, Nova Southeastern University Graduate School of Humanities and Social Sciences
Her publications include:
- “Workplace Violence: Impact, Causes, and Prevention,” WORK: A Journal of Prevention, Assessment and Rehabilitation, 2012 Workplace Violence issue
- “Conflict in the Workplace: Dealing with patient and co-worker conflict,” Perifacts: An eJournal for Lifelong Learning in Obstetrics, June 2011
- And an on-going blog